Product
Clair calls your customers and helps them while they’re on the line
A voice call by phone, or one they start from an SMS, an email or inside your product. Clair solves things during the call, using the data and tools you already have.
How it works
You set what starts it. Clair does the rest
Each job you give Clair is a program. It starts on a date you set, or on an event in your own data. Then Clair gets the latest on that customer, calls and helps them, and writes back what got done.
What starts a program
A date you set
Like 14 days after go-live or 90 days before renewal
An event in your data
Like a drop in usage or a stakeholder leaving
A signal in your CS platform
Like a health score turning red
A follow-up from Clair
Like checking a week later that a fix stuck
When a program starts, Clair:
- Gets the latest on that customer
- Calls the right person
- Helps them during the call
- Writes back what got done
- Hands the rest to your team
What you get
Customers go live sooner
Admins finish setup during the call
More active users
Users find the features they pay for
No account adrift
A new stakeholder gets up to speed after a handover
Renewals on track
Risks reach your team in time
That’s how adoption goes up: more active users and more features in use.
Programs
Pick the programs. Clair runs them for every customer
A program is one job, done the same way for every customer, every time it’s needed. We set them up with you: what starts each one, and what counts as done.
| Program | Starts when | What Clair does | Measured by |
|---|---|---|---|
| Finish the setup | 7 to 14 days after go-live | Checks that everything works and finishes the setup with them | Setup finished within 30 days of go-live |
| Activate what they bought | Something they pay for, like a company card, is unused after 14 days | Shows how it fits their work and gets them started | Activation and first use within 14 days |
| Onboard the new stakeholder | The stakeholder leaves | Gets whoever takes over set up and active | New stakeholder active within 14 days |
| Re-engage a quiet account | Usage drops, or no contact for 90 days | Asks what changed and clears what’s in the way | Active users 30 days later |
| Secure the renewal | 90 days before renewal | Asks how it’s going and finds any risk | Renewal rate |
You decide how far Clair goes
Set once per program.
- Only listen
- Asks and notes what it hears
- Answer
- Also answers questions from your content
- Solve on its own
- Also fixes things, like finishing a setup
Context
Before it reaches out, Clair gets the latest
It brings what your systems know about that customer into the call, so it never asks what it should already know.
Past conversations
What they told Clair last time, and what got done
Your CRM
Owner, stakeholders, plan and renewal date
Your CS platform
Health score, lifecycle stage and open risks
Product usage
What they use, and what they’ve never tried
Support tickets
What has gone wrong lately
Billing
Plan, seats and changes in spend
Languages
Clair speaks your customers’ language
Each customer talks with Clair in their own language. 20+ languages, and more coming.
- English
- Svenska
- Deutsch
- Français
- Español
- Nederlands
- Dansk
- Norsk
- Suomi
- Português
- Polski
- Čeština
- 한국어
- + more
What your team sees
What got done, and what your customers are telling you
What happens on every call lands in the tools you already use, like HubSpot or Salesforce. You see what got done for each customer, and what’s in the way across a whole segment.
Programs
- Finish the setup
- Activate what they bought
- Onboard the new stakeholder
- Secure the renewal
How far Clair may go
Set once per program
In your CRM
HubSpot · Salesforce
What got done
- Hillside Bikes Setup finished with them on the call
- Brightwater Dental New admin set up after the stakeholder left
What your customers are saying
Retail customers, last 30 days
- “Want to export reports to Excel” Feature request12 customers
- “Stuck connecting their bank account” Problem8 customers
- “Not sure how to add team members” How-to5 customers
Integrations
Connects to the tools you already use
No build needed. Clair gets what it needs from the tools you already use and writes back where your team works.
Gainsight
ChurnZero
HubSpot
Salesforce
Zendesk
Intercom
Slack
Jira
Stripe
Mixpanel
Snowflake- + more
Getting started
Connect, pick a program, approve. Then Clair runs it
We set it up with you. In the first week, you see what got done. Within weeks, you see the difference in product use, compared with similar customers who didn’t hear from Clair.
1
Connect
The tools you already use, like HubSpot, Salesforce or Gainsight. There’s nothing new to build.
2
Pick a program
One job to start with, like finishing setup after go-live or activating what customers bought.
3
Approve
What Clair may say and do. Then the first calls go out.